If a Member User is reporting about this problem and it is not due to a technical issue, it is possible that something about that specific Topic Configuration is off, especially about Filter Configuration.
In particular, a common misconfiguration issue is on the Time Filter.
Issues with the Time Filters generally occur when:
The data source is static, meaning that data isn’t updated periodically, such as daily, weekly, etc: in this case you need to connect a new Data Source and re-create your Topic
A new year has begun, and therefore the data does not include any information for the new year: in this case you also need a new Data Source which is updated in real time with new year information
The Time Filter applied restricts the Topic from seeing data for the previous years: in this case you need to change the question and/or change the default time filter, if you realize the error is related to it
One of these points might be contributing to the issue (a combination of two or three of them is less likely but still possible).
Go to the Console and temporarily unpublish the Topic affected by this problem. The unpublishing process can take 5 to 10 minutes to complete, so do not be alarmed if the topic remains in the unpublishing status for a short while.
Then go to the filter configuration step and update the Time Filter for this Topic, so that its range includes data from within the database Crystal is connected to.
Once you have updated the Time Filter to something different (e.g. last year), you will need to publish the topic again and, once it has been published again, the Member User can return to the Advisor and ask the same question.
If the issue was actually related to the Time Filter restricting the data, they will now be able to view your Topic.
However, if despite these changes the User is still unable to see the data for this Topic, please contact us.
